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Downtown Furniture, Inc. Store Policy:
1. In addition to online ordering, we also accept orders through
telephone, email or fax. When placing an order please provide: A. Primary, and if available,
alternative, phone number(s); B. Delivery Address; C. Dates and time when you
can accept delivery.
2. All orders will be followed up with a phone or email communication to confirm
availability, provide an estimated delivery time, and arrange for a delivery date.
Delivery usually takes place 1 to 10 days after ordering. In special cases such
as back-order or out-of-stock items, we will provide a delivery estimate and/or
an option to cancel for a full refund.
3. We make every effort to ensure that orders are delivered promptly, but
because of the nature of the furniture business - multiple vendors, global
sourcing, and clumsy transport - we cannot make any guarantee on precise delivery
timing. However, we will do our best to work with our customers and suppliers to
resolve any delivery challenge that may arise.
4. We reserve the right to cancel any order. We will provide prompt and full
refund for any cancelled order.
5. The minimum purchase value to qualify for free delivery in NYC is $150.
Otherwise, we charge a nominal delivery fee or have the merchandise available in
our Showroom for self-pickup.
6. For delivery beyond the 5 Boroughs of New York City, we reserve the right to
assess a fee to defray the costs of toll and fuel.
7. Customers are responsible for inspecting merchandise before our staff leaves
the delivery premise. We are not responsible for any problems after our delivery
associates have left.
8. We do not provide product warranty beyond what the product manufacturers or
suppliers offer.
9. Furniture delivery and assembly are provided as complimentary services. While
we take care to avoid damaging any property while delivering furniture,
which are generally heavy, we are not responsible for any accidental property
damage that may occur.
10. Prices are subject to change without notice. We undertake no
responsibility to honor pricing and other errors on our website.
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